The number one item posted on the last 4 surveys I have read about bad service is - not surprising to me! - rude behavior of children in the dining room! And I agree! This is even noted above and before rude service from an employee!
I think the day is coming - and not to soon for me - that restaurateurs will begin to find ways to crack down on rude behavior from children. Would you allow that kind of behavior from adults? Not in the least. So why tolerate it from children?
I always coach clients that you make more money from adults who wish to visit you because you do not allow insensitive behavior from the children of obtuse parents. Unless of course you are Chuck E Cheese or a business that is geared toward children. It's sort of along the lines of the arguments against going smokeless. And once we make the transformation, we will all kick ourselves at not having done it sooner!
Read this writer's experience! Sound familiar?
About Me
- Jeffrey Summers
- I am the expert you call when you need to learn how to increase top line sales, lower your operating costs, increase your profit margin, hire and train better managers and staff, evolve your operation into more and better ways of doing business, buy or sell a restaurant, improve your service, engineer (or re-engineer!) your menu, market your business better and less expensively, keep yourself from going nuts because you have no life anymore, open more and better restaurants, don't want to have to give up your first born child to pay a consultant and have more fun! My mission is to enhance the quality of life for my clients by providing the best products and services to help them achieve their personal and professional goals. I take great pride in my clients, my company, my commitment to service and the products I sell. I am a recognized expert in the hospitality industry with over 24 years of success at planning and executing strategies for delivering dramatic results, a former "GM of the Year" for 2 major, full-service, franchises, an Award winning Multi-Unit Executive with 2 of the largest restaurant chains in the U.S., published author, husband and father of two.