Friday, July 07, 2006

Communicating Your Expectations To Your Employees Enhances The Customer Service Experience

Two guys walk into a bar Whoops! Wrong story. Lets try again. One of my co-workers walked into one of her regular restaurants with a friend and ordered a meal. Sitting next to the wall, they had a birds eye view of a cockroach crawling down that wall. When they brought it to the attention of the manager, she removed the roach but attempted to change the subject to ask how they liked the meal.

Keep reading here.