Thursday, July 20, 2006

75 Percent of Mystery Shoppers Say Customer Service Has Not Improved With the Addition of Summer Help

With the summer season in full swing, many retailers and restaurants across the United States have hired part-time summer help. Overall, this extra help has not resulted in an improvement in customer service, according to more than 75 percent of mystery shoppers who attended the Mystery Shopping Providers Association (MSPA) Third Annual National Educational Conference for Shoppers held July 7-9 in Chicago.


Source: http://www.restaurantnewsresource.com/article23203.html