Sounds a bit like the Golden Rule—and I guess it is. This is obvious: If I treat EVERY service provider as my CUSTOMER (even when they are having a bad day) ... then I radically increase the odds of getting good-great service from my "customer." This notion is a first-class "Duh," but it struck me anew yesterday. I went into an electronics shop and badly needed help. The only clerk in the store is in no danger of winning the "employee of the month" award. Yet I showered him with love & affection, as it were, and got an unfair share of his time-attention; in the end he offered pretty damn good advice. (Moreover I didn't let the little prick ruin MY day! And he actually wasn't a L.P., he was mostly left holding the bag by his manager—perhaps a B.P.)
Hence my "golden rule" du jour: My service provider is my customer. To get good service give good service to those who service you.
As I said: Duh!
Posted by Tom Peters
Source: http://www.tompeters.com/entries.php?rss=1¬e=http://www.tompeters.com/blogs/main/008971.php
About Me
- Jeffrey Summers
- I am the expert you call when you need to learn how to increase top line sales, lower your operating costs, increase your profit margin, hire and train better managers and staff, evolve your operation into more and better ways of doing business, buy or sell a restaurant, improve your service, engineer (or re-engineer!) your menu, market your business better and less expensively, keep yourself from going nuts because you have no life anymore, open more and better restaurants, don't want to have to give up your first born child to pay a consultant and have more fun! My mission is to enhance the quality of life for my clients by providing the best products and services to help them achieve their personal and professional goals. I take great pride in my clients, my company, my commitment to service and the products I sell. I am a recognized expert in the hospitality industry with over 24 years of success at planning and executing strategies for delivering dramatic results, a former "GM of the Year" for 2 major, full-service, franchises, an Award winning Multi-Unit Executive with 2 of the largest restaurant chains in the U.S., published author, husband and father of two.