Tip #1: Building new habits requires planning.
It happens to each of us. We participate in training; get all excited about using the new skills we learned, but then stay in our old habits. Why is that?
Here is a list of common reasons why people forget to apply the service skills that they’ve learned. Look for one or two that apply most often in your situation.
Reasons People Forget to Use New Skills
· I become distracted by administrative tasks and responsibilities.
· I can overhear my co-workers talking, which distracts me.
· I let a customer’s behavior pull me into a less than helpful frame of mind.
· I find it difficult to move on from my last customer interaction.
· I’m expected to begin all of my service interactions in the same way, so I fall into a routine.
· I get preoccupied with issues outside of work.
· I’m tired at certain times of the day.
Now, write down at least two actions you can take to overcome these obstacles and ensure you use your new service skills with each customer.
About Me
- Jeffrey Summers
- I am the expert you call when you need to learn how to increase top line sales, lower your operating costs, increase your profit margin, hire and train better managers and staff, evolve your operation into more and better ways of doing business, buy or sell a restaurant, improve your service, engineer (or re-engineer!) your menu, market your business better and less expensively, keep yourself from going nuts because you have no life anymore, open more and better restaurants, don't want to have to give up your first born child to pay a consultant and have more fun! My mission is to enhance the quality of life for my clients by providing the best products and services to help them achieve their personal and professional goals. I take great pride in my clients, my company, my commitment to service and the products I sell. I am a recognized expert in the hospitality industry with over 24 years of success at planning and executing strategies for delivering dramatic results, a former "GM of the Year" for 2 major, full-service, franchises, an Award winning Multi-Unit Executive with 2 of the largest restaurant chains in the U.S., published author, husband and father of two.